|Process is the most basic element of operations. In a nutshell, it is how you deliver your products or services. You probably have several processes that define the steps your teams perform the essential tasks that produce revenue and drive customer satisfaction.
But it doesn’t end there. Your business has many other processes that you may not think about much or realize they even are processes.
Your sales process is one of the more obvious ones. Your sales team should have a structured way in which they uncover leads, develop customers and opportunities, and communicate the closed deals to the rest of your team.
Other processes include invoicing your customers, for example. How you hire and onboard new employees are both processes, and how you separate them from your organization when the time comes is a process too.