Entries by Cary Matthews

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When many people hear the word “structure” in a business sense, they immediately think about the organizational structure or the org chart.  That’s an important element of structure, but it is not the only one by far. In the Operations hierarchy, Structure is any framework that allows you to measure the outcomes of your efforts […]


Let’s talk about Process

Process is the most basic element of operations.  In a nutshell, it is how you deliver your products or services.  You probably have several processes that define the steps your teams perform the essential tasks that produce revenue and drive customer satisfaction. But it doesn’t end there.  Your business has many other processes that you […]


Is your company healthy?

Employees long to be part of a healthy organization.  Business owners and executives reduce wasted effort and lost time by creating environments where their employees can perform their best. There are two aspects to a healthy business:  organizational health and operational health. Organizational health deals with the environment of the company.  Hallmarks of an organizationally […]


You may be missing out

Like most entrepreneurs, you are used to digging in and doing whatever needs to be done. That’s how you started and built your business. It’s part of you. It’s in your nature. It’s the reason you are where you are. But there comes a season where you can’t do it all and it seems like […]


Are you limiting your team’s success?

If you are a business owner or leader of a team, repeat after me: “It’s all my fault.” Wait, what? Yes, the buck stops with you. You are ultimately responsible for your team’s success. Let’s assume that you have hired a great team. Bright “go-getters” who want nothing more than to be part of a […]


Leaders lead…people

Leaders of all kinds – from CEOs to department managers to Little League coaches, in businesses, non-profits, and volunteer organizations – take on responsibilities that not everyone wants.  Most leaders step into those roles because they feel called to lead.  It’s their duty.  Yes, the recognition and financial rewards may be desirable, but those rewards […]

It’s all in HOW you do it

“What do I need to do to I move up in the organization?” Whether I’m mentoring people just starting out in their careers or coaching an employee one-on-one, that is an often-asked question. Many assume learning a new product or service, earning certifications, or going back to school is the answer. I encourage people to […]

Reach your goals

The calendar has flipped to a new year, and that means one thing: businesses and individuals have set goals and made resolutions, all with good intentions. But good intentions alone won’t get you to your goals. People innately want something to strive for, something to make us stretch and grow, something to make us better, […]