A lack of organizational clarity may be the root of many of the issues you face.
Without organizational clarity, you have no accountability. Team members don’t know what is expected. They don’t know how their performance will be judged. They don’t know what the standard is.
When employees aren’t clear on expectations and outcomes, they operate in the dark. Fear rather than confidence affects their decisions.
The results are confusion and inefficiency. Money isn’t spent wisely. Employees don’t feel the freedom to take care of your customers. People invest energy creating cover for themselves in the event they are questioned. Trust is eroded.
Remove doubt and the problems it causes by providing clarity. Your company will not operate at peak performance until you do.
The question then becomes “how do I create clarity?”
Creating organizational clarity starts with leadership. Make sure your company vision and values are known. Create a strategic plan, making sure there are goals and targets that everyone understands. Every group or department should have known and published key performance indicators so they know if they are doing the right things and doing things right. Make sure best practices and processes are documented, shared, and enforced.
Clarity doesn’t come without effort. You may even need outside help to guide you on the journey. But it is worth it to have a healthy business environment and engaged employees.
If you need help creating clarity in your organization, contact us. https://opalpg.com/contact-us/