by Kevin | Feb 6, 2024 | change, Fractional COO, Leadership, Success
The hill was more than I bargained for. It was a struggle and I should have realized earlier that is was time to act now. I had all kinds of excuses: the weather was bad. I didn’t have time. It could wait another day. I had other plans. No, I wasn’t hiking up a...
by Kevin | Feb 6, 2024 | change, Fractional COO, Leadership
Sometimes you initiate change, and sometimes it is forced on you. Regardless of how you got there, you must deal with it. Facing change isn’t always easy or wanted. Key employees leave. New technology disrupts the market. Your exit strategy or timeline...
by Kevin | Feb 6, 2024 | Fractional COO, Growth, Uncategorized, Vision
Business owners can be idea machines. Your business started as an idea, and ideas keep the business fresh and relevant. By themselves don’t accomplish anything unless you turn ideas into reality. Unless you can accomplish something by the stroke of a pen, you have...
by Kevin | Feb 6, 2024 | Culture, Customer Service, Fractional COO
Recently, I had two very different experiences with customer service that proved to be a master class in how to deal with customers. Both situations concerned lost packages, and I spoke with the shipper rather than the company selling the product. The difference was...
by Kevin | Feb 6, 2024 | Accountability, Fractional COO, Leadership, Success
On a Saturday morning walk, I witnessed something so common we ignore the lessons it teaches – a tennis match. On the face of it, it was nothing extraordinary. Three matches, three courts, and twelve players. No umpire, no coach, no scoreboard, and no announcer. ...
