Lee Iacocca said “in the end, all business operations can be reduced to three words: people, product, and profits.” If you asked someone to define “operations”, what answers would you get? Probably statements ranging from “processes” to “getting stuff done” or “I’m...
INSIGHTS
Thoughts on strategy and operations from a Fractional COO
Let’s talk about Process
Process is the most basic element of operations. In a nutshell, it is how you deliver your products or services. You probably have several processes that define the steps your teams perform the essential tasks that produce revenue and drive customer satisfaction....
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