Some part of your business isn’t working. The hard part is identifying where the problem lies.
You may know that your products may need to be refreshed, or that you need to invest in new software to support critical functions.
Sometimes the problem is more elusive. You can see the symptoms but can’t determine the cause.
It can help to evaluate what I consider the seven essential functions common to all businesses:
- Revenue Generation
- Human Resources
- Business Preparedness
Critically, honestly, and holistically evaluate how well your business performs those seven functions and determine if your weaknesses lie in just one area. Once you identify the issue and its root cause, you may be able to make improvements.
If not, you may need to go deeper. You may have an organizational problem executing one layer of the OPG Operations Hierarchy.
All seven business functions have their own operational processes that can be broken into three layers:
If you struggle with one of the Ops layers, you will see problems in all functional areas. For instance, if you have great plans and goals but never reach them, perhaps your team struggles in the Process layer; you aren’t able to create effective and efficient ways of doing things. But, you could have a Structure problem – you aren’t good at implementing and driving accountability for those processes and you see that across the board.
Identifying and correcting your ability to execute all layers of the operations hierarchy are more challenging. You must step back and really get to the root cause of the issues.