by Kevin | Feb 6, 2024 | Culture, Customer Service, Fractional COO
Recently, I had two very different experiences with customer service that proved to be a master class in how to deal with customers. Both situations concerned lost packages, and I spoke with the shipper rather than the company selling the product. The difference was...
by Kevin | Feb 6, 2024 | Culture, Fractional COO, Organizational Health, Success
Do you trust your employees? A better question is whether they trust you. High-performing teams require trust at all levels of the organization. A lack of trust limits innovation and collaboration. It keeps good ideas, good processes, and good people from becoming...
by Kevin | Feb 6, 2024 | Accountability, Culture, Fractional COO, KPI, Leadership, Operational Health
A lack of organizational clarity may be the root of many of the issues you face. Without organizational clarity, you have no accountability. Team members don’t know what is expected. They don’t know how their performance will be judged. They don’t know what the...
by Kevin | Feb 6, 2024 | Accountability, Culture, Fractional COO, Leadership, Organizational Health
Do you wish you had more accountability in your organization? Business owners commonly express the need for more accountability when talking about their challenges. I have found leaders actually mistake other issues for a lack of accountability. Leaders build...
by Kevin | Feb 6, 2024 | Growth, Metrics, Profit, Success
Growth: Can you afford it? “Grow or die!” is a common, well-accepted business principal. Businesses must innovate, stay relevant, seek new customers, add locations, and offer new products. But growth brings its own challenges. You have more...
