Good growth

Good growth

Growth is good – until it isn’t.  If you grow too fast, you can damage your brand, compromise your product, and burn out your team.  Good growth is managed and planned. Let’s look again at a lesson from recent history. Toyota has long been recognized for their...
Culture Matters

Culture Matters

I recently received an email from a new vendor telling me they were going to miss an appointment. I couldn’t have been happier. Not the usual response, is it? The vendor was making a schedule change for all clients due to weather conditions. They informed me of...
Owning versus Mastering Your Tools

Owning versus Mastering Your Tools

There is a huge difference between possessing and being able to use tools effectively. One of my friends bought a new set of golf clubs. This is nothing new – he does that every couple of years. It prompted a mutual friend to sarcastically comment, “you have the best...