“What took you so long?” It was the worst feedback I ever received in my career. And it came from someone I managed, not my manager. I had failed to act. I failed to lead. I didn’t make the tough decision. I thought I was being nice. I thought I was getting results by keeping […]
As a business owner, have you wished you had someone to help you execute your vision? Or someone to focus on day-to-day operations? Perhaps you need a trusted advisor to discuss issues of strategy and execution? It may be time to consider hiring a fractional COO. What is a Fractional COO? A COO, or Chief […]
I was not moving, stuck against a rock and fighting the current. It took all the effort I had to make progress. My choices were to figure out a new approach to moving my kayak or getting out and admitting defeat. I finally leveraged my way into open water. In that moment, a river, some […]
A lack of organizational clarity may be the root of many of the issues you face. Without organizational clarity, you have no accountability. Team members don’t know what is expected. They don’t know how their performance will be judged. They don’t know what the standard is. When employees aren’t clear on expectations and outcomes, they […]
In our bodies, our DNA is the genetic code that makes us unique individuals. It contains all the instructions needed to build a complex, living, breathing organism. DNA is the master of each cell and is passed on through successive generations. Our DNA determines our physical characteristics, and damage to our DNA can cause problems […]
The Brady Bunch sang “when it’s time to change, then it’s time to change, from who you are into what you’re gonna be.” How is your business going to change AFTER the COVID-19 crisis and things begin to look a little more normal? You’ve been forced to learn, adapt, and change with some level of […]
The coronavirus and its effects on our communities are evident all around us. We are awash in information and misinformation, given opinions that run from wildly pessimistic to optimistic, and left confused and not knowing who or what to believe. We don’t have to be led by fear and uncertainty. We can remember that God […]
Do you wish you had more accountability in your organization? Business owners commonly express the need for more accountability when talking about their challenges. I have found leaders actually mistake other issues for a lack of accountability. Leaders build accountability over time using what I call the 4 C’s. Clarity – Sometimes people mistake accountability […]
People like to be in it, no one likes to be called out of it, and Janet Jackson even wrote a song about it. What is it? Control. It’s natural to want control – to be in command of your life, your destiny, your job, your customers. And we all realize that there are some […]
Lee Iacocca said “in the end, all business operations can be reduced to three words: people, product, and profits.” If you asked someone to define “operations”, what answers would you get? Probably statements ranging from “processes” to “getting stuff done” or “I’m not sure.” Business books may define it as the tasks that produce the […]
