Recently, I had two very different experiences with customer service that proved to be a master class in how to deal with customers. Both situations concerned lost packages, and I spoke with the shipper rather than the company selling the product. The difference was stark and provides insights on how a company views customer service. […]
Location, location, location. That has been the mantra of real estate for years. Many employers, especially smaller businesses, also counted on location as a selling point. Unless you were willing to move, people typically looked for jobs locally. Location may not be a competitive advantage any longer. The advent of remote work, work from home, […]
Do you feel stuck? On one hand, you’ve been “all in” on building your business for a long time. You need time to do those things that only you can do, or you need to devote time to family or passions outside the business. You can’t continue to do it all. On the other hand, […]
Do you have an idea that people think won’t work? Maybe it is like Charlie Brown’s little Christmas tree and others just don’t have the vision you do. Kinda what like Charles Schulz was up against… A Charlie Brown Christmas may be one of the most acclaimed and popular Christmas specials shown each year. It […]
“To everything there is a season…” The writer of Ecclesiastes first recorded this timeless truth which was later popularized in music by The Byrds in the Pete Seeger song Turn! Turn! Turn! The words remind us that the world is in constant change and that seasons come and go only to be repeated again. Each […]
2020 didn’t turn out like you planned. If this year were a road trip, you would have encountered detours, closed roads, and perhaps a few unexpected scenic overlooks along the way. You may or may not have ended up at your destination. Does that mean that planning isn’t worthwhile? Of course not. A plan does […]
On a Saturday morning walk, I witnessed something so common we ignore the lessons it teaches – a tennis match. On the face of it, it was nothing extraordinary. Three matches, three courts, and twelve players. No umpire, no coach, no scoreboard, and no announcer. Just a regular competition between two teams. What caught my […]
Each one of us is wonderfully and uniquely made. We were made for something purposeful. Are you doing what you were made to do? This question applies equally to your personal life and your work life. No one else has the same mix of gifts, skills, education, experiences, and personality as you. There are certain […]
Years ago I was helping someone cut down two trees from a clump of trees in their backyard. The first one fell exactly where we wanted. As we started on the second one, it started leaning in the wrong direction, pointed right at their house. We stopped so we could hopefully change the outcome. We […]
Do you trust your employees? A better question is whether they trust you. High-performing teams require trust at all levels of the organization. A lack of trust limits innovation and collaboration. It keeps good ideas, good processes, and good people from becoming better. Without trust, people are unwilling to take risks. Sadly, trust is often […]
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