Entries by Cary Matthews


A Prayer for our Nation

The coronavirus and its effects on our communities are evident all around us.  We are awash in information and misinformation, given opinions that run from wildly pessimistic to optimistic, and left confused and not knowing who or what to believe. We don’t have to be led by fear and uncertainty.  We can remember that God […]

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The 4 C’s of Accountability

Business owners commonly express the need for more accountability.  I have found leaders actually mistake other issues for a lack of accountability.  Leaders build accountability over time using what I call the 4 C’s. Clarity – Sometimes people mistake accountability for clarity.  People and teams can’t be held accountable if their goals and responsibilities aren’t […]

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What is Operations anyway?

Lee Iacocca said “in the end, all business operations can be reduced to three words: people, product, and profits.” If you asked someone to define “operations”, what answers would you get? Probably statements ranging from “processes” to “getting stuff done” or “I’m not sure.” Business books may define it as the tasks that produce the […]

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Can you afford to grow? Can you afford not to?

Growth: Can you afford it? “Grow or die!” is a common, well-accepted business principal. Businesses must innovate, stay relevant, seek new customers, add locations, and offer new products. But growth brings its own challenges. You have more products/services to support. You need more people. Rapid hiring makes maintaining culture harder. New tools and technology – […]

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Simple habits to make you more productive

I’ve read a number of blogs and articles recently about how successful people start their day or the habits they follow.  As I reflected on the insights in those articles, two things became apparent. First, people want to implement simple changes to make them more productive. Second, helping businesses improve their processes is enhanced by […]

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Are your employees engaged?

According to a Gallup report, only 34% of US employees are actively engaged in their jobs.  Gallup defines “engaged” as “involved in, enthusiastic about and committed to their work and workplace.” What about the other 66%?  13% are “actively disengaged,” and a whopping 53% are “not engaged” which means they show up and do their […]