by Kevin | Feb 6, 2024 | Fractional COO, Growth, Uncategorized, Vision
Business owners can be idea machines. Your business started as an idea, and ideas keep the business fresh and relevant. By themselves don’t accomplish anything unless you turn ideas into reality. Unless you can accomplish something by the stroke of a pen, you have...
by Kevin | Feb 6, 2024 | Culture, Customer Service, Fractional COO
Recently, I had two very different experiences with customer service that proved to be a master class in how to deal with customers. Both situations concerned lost packages, and I spoke with the shipper rather than the company selling the product. The difference was...
by Kevin | Feb 6, 2024 | Accountability, Fractional COO, Leadership, Success
On a Saturday morning walk, I witnessed something so common we ignore the lessons it teaches – a tennis match. On the face of it, it was nothing extraordinary. Three matches, three courts, and twelve players. No umpire, no coach, no scoreboard, and no announcer. ...
by Kevin | Feb 6, 2024 | Fractional COO, Purpose, Success
Each one of us is wonderfully and uniquely made. We were made for something purposeful. Are you doing what you were made to do? This question applies equally to your personal life and your work life. No one else has the same mix of gifts, skills, education,...
by Kevin | Feb 6, 2024 | Resiliency, Survival, Uncategorized
Raise your hand if you want to relive the trials that 2020 has brought so far. Think about the number and breadth of issues that businesses have faced this year: Abrupt changes in how you conduct business or shutting your doors completely for a period of time Letting...
